Privacy Policy

This Privacy Policy describes how Planet Retail ("we", "us", "our"), operating at eanupccodes.com, collects, uses, and protects personal information you provide when using our website or contacting us to purchase barcode products. By using our website, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Contact information: Name, email address, phone number / WhatsApp number, and business address provided voluntarily when you contact us, place an order, or submit a form.
• Order information: Details of the barcode package you purchase, including quantity and payment reference.
• GST / business details: GSTIN and company name if you request a GST invoice.
• Usage data: Standard web traffic data such as IP address, browser type, pages visited, and time on site, collected automatically via server logs and analytics tools.
• Communication data: Messages exchanged via WhatsApp, email, or contact forms.

2. How We Use Your Information

We use the information collected to:

• Process your barcode orders and deliver barcode files to your email address.
• Send order confirmations, invoices, and receipts.
• Respond to enquiries, questions, and WhatsApp messages.
• Issue GST invoices when requested.
• Improve our website, products, and services.
• Comply with applicable Indian law, including the Information Technology Act, 2000.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Data Storage and Security

Your personal data is stored on secure systems. We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Order records and communication history are retained for a minimum of 3 years for accounting and customer service purposes, in compliance with Indian legal requirements.

4. Sharing of Information

We do not share your personal information with third parties, except:

• With payment processors (such as Razorpay) solely to complete your transaction. These processors have their own privacy policies and are governed by them.
• When required by law, court order, or government authority under applicable Indian law.
• To protect the rights, property, or safety of Planet Retail, our customers, or others.

5. Cookies

Our website may use cookies — small text files stored on your device — to improve your browsing experience and analyse site traffic. You can disable cookies through your browser settings, though this may affect some functionality of the website. We do not use cookies for advertising tracking or to profile users for third-party marketing.

6. Third-Party Links

Our website may contain links to third-party websites (such as WhatsApp, Razorpay, and Google). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

7. Children's Privacy

Our services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can remove it.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to legal and accounting requirements.
• Opt out of receiving marketing communications.

To exercise any of these rights, contact us at planetretail1@gmail.com or WhatsApp +91 8920675323.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes constitutes acceptance of the updated policy.

10. Contact

Planet Retail
B 46, Sector 57, Noida, Uttar Pradesh 201301
Email: planetretail1@gmail.com
WhatsApp: +91 8920675323
GSTIN: 09AFXPN4715M1ZK